We're here to help.

Preguntas sobre planes, eSIMs, números o Tele Agent — escríbenos. Un humano responde a cada mensaje.

support@esimgomobile.com

Antes de escribir

¿Eres tú o somos nosotros?

Consulta primero el estado del sistema en vivo — los estados de los componentes se leen directamente de la plataforma, nunca se inventan. Si todo está en verde, escríbenos y un humano responde.

Ver estado del sistema

Request a call

Prefer to talk?

Déjanos tu número y una franja horaria y te llamaremos.

FAQ

Frequently asked.

¿esimgomobile ya está disponible?
Sí — los planes están activos con pago real, tu panel se activa tras tu primera compra y un humano responde a cada mensaje.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Desarrolladores.
How do I request a support call?
Usa el formulario de solicitud de llamada de esta página. Ponemos en cola todas las solicitudes y te llamamos en la franja horaria elegida.
Do you offer phone support?
Sí — solicita una devolución de llamada con el formulario de arriba o contáctanos por correo cuando quieras. Tele Agent es nuestra recepcionista IA para tus líneas de negocio, no nuestra línea de soporte.
What are your support hours?
Nuestro equipo de soporte está disponible en horario laboral y revisamos el correo a diario — un humano responde a cada mensaje.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

Up close

Twenty screens, twenty photos.

Twenty product screens and twenty field photos — this is what traveling connected looks like.

Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Cobertura de un vistazo para Support: 195 destinos activos, el socio local más rápido elegido solo.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Atlas 20GB
20 GB · 30 days
Support & Contact
Atlas 20GB — 20 GB · 30 days, prepago y listo en Support.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
esimgomobile.com
travelers with luggage at modern airport terminal
Support & Contact
Travel guides · 8 min read
Del blog: «Support & Contact» — guías de viaje en unos ocho minutos.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
eSIM plan
Atlas UnlimitedUnlimited · 30 days
Support & Contact
Install eSIM
Atlas Unlimited en Support — Unlimited · 30 days, prepago con el precio completo antes de pagar.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
94%
data left
Anillo de uso en Support — 94% de datos restantes: el número que más revisan los viajeros.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
My eSIM
51%10 GB left
Days left28
Top up+10 GB
Panel de datos en Support: 51% restante, días restantes, recarga a un toque.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Checkout
Atlas 50GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Pago seguro en Support: Atlas 50GB, precio completo por adelantado, sin letra pequeña.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Support & Contact · coverage
5 carriers · automatic selection
Mapa de cobertura en Support: redes socias fijadas, selección automática.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Datos de lanzamiento de Support — 195 destinations live, 31 free tools, $8 entry monthly plan: cifras que publicamos y respaldamos.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Network
5G
Support & Contact connected
Widget de red para Support: 5G, barras completas — cero ambigüedad sobre la conexión.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Language
EspañolDeutschFrançais
Selector de idioma en Support — Español, Deutsch, Français: la app habla seis idiomas.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"SU"}'
200 OK · 146 ms
API REST detrás de Support: emite eSIMs programáticamente — 200 OK en milisegundos.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Tele Agent
“Setting up your Support & Contact line…”
Agente de voz IA en Support — respuestas habladas, nunca un ticket de soporte.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Why travelers pick it
  • 24/7 support
  • One-tap top-up
  • Keep WhatsApp number
Por qué los viajeros eligen Support: 24/7 support, One-tap top-up, Keep WhatsApp number.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
esimgomobile.com
Dashboard
Active eSIMs1
Data left10 GB
Current citySupport & Contact
Panel web en Support: cada eSIM, cada viaje, 10 GB restantes — una pantalla.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Marina Grechko
Your travel number is waiting.
Get your eSIM
«Your travel number is waiting.» — el banner en Support: dos minutos de la curiosidad a la conexión.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Notificación push en Support: eSIM instalada, plan listo para activar.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Support & Contact · 5G
Widget de señal en Support: generación de red y lugar, siempre visibles.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Support
How does Support work?
Enter your trip details and get an instant answer — no account needed.
Fragmento de soporte — Support: qué hace, en una respuesta honesta.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Speed test
190Mbps
5G · Support & Contact · 36 ms
Lectura de velocidad ilustrativa en Support: 190 Mbps, 36 ms — cifras de ejemplo, no mediciones en vivo.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
close up photo of a woman holding the microphone of her black headset — Support: De la sala de embarque al hall de llegadas, los datos nunca caen.
Support: De la sala de embarque al hall de llegadas, los datos nunca caen.
a woman in black blazer sitting at the desk with documents — Support: Viajes reales, conectividad real — para esto existe el producto.
Support: Viajes reales, conectividad real — para esto existe el producto.
man looking at a woman in a laptop screen — Support: La credencial de la conferencia: boleto QR escaneado, agenda sincronizada.
Support: La credencial de la conferencia: boleto QR escaneado, agenda sincronizada.
people on meeting at work — Support: Vistas del puerto con señal completa: cobertura donde los viajeros realmente van.
Support: Vistas del puerto con señal completa: cobertura donde los viajeros realmente van.
portrait of two women on a beach — Support: La oficina del asiento de ventana: correos enviados sobre el océano.
Support: La oficina del asiento de ventana: correos enviados sobre el océano.
Person photographing a beautiful mountain lake view with a smartphone, enjoying outdoor adventure. — Support: A nivel de calle: navegación, traslados y reseñas, todo al instante.
Support: A nivel de calle: navegación, traslados y reseñas, todo al instante.
Lucy Du Preez — Support: El chat grupal sigue vivo en cada frontera que cruzas.
Support: El chat grupal sigue vivo en cada frontera que cruzas.
Anurag Jamwal — Support: Tiempo de isla, tiempo en línea: ferris, playas y señal completa.
Support: Tiempo de isla, tiempo en línea: ferris, playas y señal completa.
a man standing on the mountain — Support: El viaje conectado: mapas, mensajes y traducción, todo en una eSIM.
Support: El viaje conectado: mapas, mensajes y traducción, todo en una eSIM.
eiffel tower in paris against cloudy sky — Support: Los viajeros siguen en línea desde que aterrizan — sin colas de SIM, sin sustos de roaming.
Support: Los viajeros siguen en línea desde que aterrizan — sin colas de SIM, sin sustos de roaming.
group of people on the beach — Support: La cola del museo se salta sola: boletos comprados en línea, directo a la puerta.
Support: La cola del museo se salta sola: boletos comprados en línea, directo a la puerta.
man in black jacket sitting on brown wooden folding chair using macbook — Support: La escala larga: streaming, trabajo y mensajes, todo cubierto.
Support: La escala larga: streaming, trabajo y mensajes, todo cubierto.
stunning nighttime view of new york city skyline — Support: Coworking en el extranjero: portátil conectado, llamadas nítidas, plazos cumplidos.
Support: Coworking en el extranjero: portátil conectado, llamadas nítidas, plazos cumplidos.
fajri nugroho — Support: Cada respuesta enlaza hacia adelante — al plan, la herramienta o la solución.
Support: Cada respuesta enlaza hacia adelante — al plan, la herramienta o la solución.
eiffel tower in paris — Support: Centro, conectado: la eSIM encuentra sola la red local más rápida.
Support: Centro, conectado: la eSIM encuentra sola la red local más rápida.
friends jumping at pangandaran beach — Support: Tardes de museo con audioguías en streaming, sin buffering.
Support: Tardes de museo con audioguías en streaming, sin buffering.
Pok Rie — Support: Chat familiar: ubicación compartida, planes de cena resueltos en minutos.
Support: Chat familiar: ubicación compartida, planes de cena resueltos en minutos.
Kyle Karbowski — Support: Mañanas de mercado: busca el plato, traduce el menú, paga con el teléfono.
Support: Mañanas de mercado: busca el plato, traduce el menú, paga con el teléfono.
Tnarg — Support: Casco antiguo, trucos nuevos: apps de traducción funcionando en tiempo real.
Support: Casco antiguo, trucos nuevos: apps de traducción funcionando en tiempo real.
Sharad Bhat — Support: El ferry del amanecer: boletos en la billetera, horario guardado offline.
Support: El ferry del amanecer: boletos en la billetera, horario guardado offline.

Explainer

Support & Contact: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Visual guides

The numbers behind Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Franquicias de planes, ventanas de validez y una curva típica de uso para Support & Contact — pasa el cursor para valores exactos.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Enter your detailsTrip, data needs, destination. The tool does the math.2Get the answerClear result with next steps — save it or act on it.3Open the toolNo account needed — it loads instantly in your browser.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Cada herramienta en esimgomobile sigue el mismo patrón honesto: entrada, cálculo, respuesta.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data2The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data3The family organizer
One tool, every traveler's needs covered.
esimgomobile network data4The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data
Use cases. Planificadores, velocistas, trabajadores remotos, familias — para quién es.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Check unlock statusCarrier-locked phones can't add an eSIM — verify first.2Screenshot bookingsHotel address & confirmations, available with no signal.3Set an 80% alertA top-up should never surprise you mid-trip.4Download offline mapsThey save data and work in dead zones.
Pro tips. Cuatro hábitos para viajes tranquilos — consejos pro para Support.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. El currículum de red de Support: 195 destinos, 5G donde haya, seis idiomas.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes traducidos a horas — la guía de uso de Support.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Does hotspot work?
Yes — share your connection with laptop or tablet.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
How fast is setup?
About two minutes: plan, QR scan, done.
FAQ at a glance. Seis preguntas que todo viajero hace — las respuestas de Support, una pantalla.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Shares wellsend the answer to travel companionsAlways currentreflects live plans and coverageMobile friendlyworks on the phone in your handInstant resultsno waiting, no signupPrivate by designyour inputs stay in your browserIllustrative profile based on tool design — not measured telemetry.
Capability profile. Lo que Support hace mejor — el perfil de capacidades, ordenado honestamente.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.6 languagesThe app speaks your language, wherever you're from.Keep your WhatsAppYour existing number keeps working on the data line.One-tap top-upMore data in seconds — no new QR code.5G where availableFastest local partner network, selected automatically.Hotspot includedShare with your laptop or tablet at no extra cost.24/7 supportReal humans plus the Tele Agent, around the clock.
Included with every plan. Seis cosas salen con cada plan — la base de Support, generosa a propósito.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Sorbos de fin de semana, datos de quincena, tragos de mes laboral o ilimitado — elige por forma de viaje.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Pick your planChoose data for your trip — checkout takes about two minutes.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. Instala días antes de salir o minutos antes de abordar — tú decides.

Listo cuando tú lo estés

Prepago, sin contratos, sin sorpresas de roaming. La instalación tarda unos dos minutos.

Ver planes y precios Hablar con el Tele Agent